Return & Warranty Policy

RETURNS

30-Day Return Period
You may return any non-customized, non-sale item within 30 days of delivery, provided it is sealed and unused.
Customers are responsible for return shipping costs.

Opened Items
Opened items are subject to a 25% restocking fee, even if fully functional.
Approved refunds are issued to the original payment method within 7–14 working days after inspection.

Non-Returnable Items

Customized or special-order products
Carry cases, cables, ear tips, and hygiene-related accessories

WARRANTY

Warranty covers manufacturing defects affecting normal operation only.

Warranty Period

Main products: 1 year
Cables and adapters: 3 months
Accessories: No warranty

To claim warranty, provide:

Order number
Description of the issue
Photos or videos showing the fault

After 7 days from delivery, customers cover shipping to Sound Guys for inspection.
If a manufacturing defect is confirmed, we cover repair/replacement and return shipping.

Warranty does not cover misuse, accidents, water damage, unauthorized repair, normal wear, or cosmetic changes.

PRE-OWNED PRODUCTS

Pre-Owned items are sold with clearly described condition in the product listing.

Returns

7-day return period
Item must be returned in the same condition
Buyer pays return shipping
10% restocking fee

Warranty

30-day functional warranty
Covers operational failure only
Does not cover cosmetic condition

Condition details and photos form part of the product description.

DAMAGED, INCORRECT, OR FAULTY ON ARRIVAL

Report within 7 days of delivery by email to support@soundguy.store.

If confirmed, Sound Guys will provide repair, replacement, or exchange depending on the issue.
Shipping may be covered within the first 7 days if the defect is proven.

Customers are strongly advised to record an unboxing video when opening their parcel.

NEED HELP?

Email: support@soundguy.store
If no reply within 3 working days, please contact us by phone or WhatsApp.