Shipping Policy

ORDER PROCESSING

All orders are processed within 1–3 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a shipping confirmation and tracking number once your order has been dispatched.

SHIPPING WITHIN EGYPT

Estimated delivery time: 2–5 working days, depending on location.

Shipping fees are calculated at checkout based on your address and order size.
Cash on delivery may be available depending on the courier service and location.

INTERNATIONAL SHIPPING

Estimated delivery time: 5–14 working days, depending on destination and customs clearance.

International shipping fees are calculated at checkout based on destination, weight, and shipping method.

Customs, duties, taxes, and import fees (if applicable) are the responsibility of the customer.
Delivery times may vary due to customs processing in your country.

TRACKING YOUR ORDER

Once shipped, you will receive a tracking number by email.
Please allow up to 24 hours for tracking updates to appear.

DELIVERY ISSUES

Please ensure your shipping address and contact details are correct before placing your order.

If a package is returned due to incorrect address, failed delivery, or refusal to accept the shipment, the customer is responsible for any reshipping costs.

If your parcel arrives visibly damaged, please report it to the courier immediately and contact support@soundguy.store.

NEED HELP?

Email: support@soundguy.store
If no reply within 3 working days, please contact us by phone or WhatsApp.