{"id":10895,"date":"2026-02-25T00:55:39","date_gmt":"2026-02-25T00:55:39","guid":{"rendered":"https:\/\/soundguy.store\/?page_id=10895"},"modified":"2026-04-24T15:00:39","modified_gmt":"2026-04-24T15:00:39","slug":"return-warranty-policy-2","status":"publish","type":"page","link":"https:\/\/sub.soundguy.store\/index.php\/return-warranty-policy-2\/","title":{"rendered":"Return &#038; Warranty Policy"},"content":{"rendered":"<h2>Return &amp; Warranty Policy<\/h2>\n<p>\t\t\t\t\t\t\t\t\tRETURNS<\/p>\n<p>30-Day Return Period<br \/>You may return any non-customized, non-sale item within 30 days of delivery, provided it is sealed and unused.<br \/>Customers are responsible for return shipping costs.<\/p>\n<p>Opened Items<br \/>Opened items are subject to a 25% restocking fee, even if fully functional.<br \/>Approved refunds are issued to the original payment method within 7\u201314 working days after inspection.<\/p>\n<p>Non-Returnable Items<\/p>\n<ul>\n<li>Customized or special-order products<\/li>\n<li>Carry cases, cables, ear tips, and hygiene-related accessories<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\tWARRANTY<\/p>\n<p>Warranty covers manufacturing defects affecting normal operation only.<\/p>\n<p>Warranty Period<\/p>\n<ul>\n<li>Main products: 1 year<\/li>\n<li>Cables and adapters: 3 months<\/li>\n<li>Accessories: No warranty<\/li>\n<\/ul>\n<p>To claim warranty, provide:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Description of the issue<\/li>\n<li>Photos or videos showing the fault<\/li>\n<\/ul>\n<p>After 7 days from delivery, customers cover shipping to Sound Guys for inspection.<br \/>If a manufacturing defect is confirmed, we cover repair\/replacement and return shipping.<\/p>\n<p>Warranty does not cover misuse, accidents, water damage, unauthorized repair, normal wear, or cosmetic changes.<\/p>\n<p>\t\t\t\t\t\t\t\t\tPRE-OWNED PRODUCTS<\/p>\n<p>Pre-Owned items are sold with clearly described condition in the product listing.<\/p>\n<p>Returns<\/p>\n<ul>\n<li>7-day return period<\/li>\n<li>Item must be returned in the same condition<\/li>\n<li>Buyer pays return shipping<\/li>\n<li>10% restocking fee<\/li>\n<\/ul>\n<p>Warranty<\/p>\n<ul>\n<li>30-day functional warranty<\/li>\n<li>Covers operational failure only<\/li>\n<li>Does not cover cosmetic condition<\/li>\n<\/ul>\n<p>Condition details and photos form part of the product description.<\/p>\n<p>\t\t\t\t\t\t\t\t\tDAMAGED, INCORRECT, OR FAULTY ON ARRIVAL<\/p>\n<p>Report within 7 days of delivery by email to <a href=\"mailto:support@soundguy.store\">support@soundguy.store<\/a>.<\/p>\n<p>If confirmed, Sound Guys will provide repair, replacement, or exchange depending on the issue.<br \/>Shipping may be covered within the first 7 days if the defect is proven.<\/p>\n<p>Customers are strongly advised to record an unboxing video when opening their parcel.<\/p>\n<p>\t\t\t\t\t\t\t\t\tNEED HELP?<\/p>\n<p>Email: <a href=\"mailto:support@soundguy.store\">support@soundguy.store<\/a><br \/>If no reply within 3 working days, please contact us by phone or WhatsApp.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Warranty Policy RETURNS 30-Day Return PeriodYou may return any non-customized, non-sale item within 30 days of delivery, provided it is sealed and unused.Customers are responsible for return shipping costs. Opened ItemsOpened items are subject to a 25% restocking fee, even if fully functional.Approved refunds are issued to the original payment method within 7\u201314 [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10895","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/comments?post=10895"}],"version-history":[{"count":33,"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895\/revisions"}],"predecessor-version":[{"id":11876,"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895\/revisions\/11876"}],"wp:attachment":[{"href":"https:\/\/sub.soundguy.store\/index.php\/wp-json\/wp\/v2\/media?parent=10895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}